Shipping policy

Processing. Every Never Mind kit is put together by hand. Orders ship within [3–5] business days. Apparel ships within [3–5] business days.

Where we ship. The Never Mind kit, the matches refill and the 3-pack ship within the United States only, by ground. Papers, wick and apparel ship to the US and [international destinations shown at checkout].

Delivery. Ground shipping usually takes 2–8 business days after your order ships. You’ll get a tracking link by email.

Why ground? Our kits include matches, which can’t travel by air. Expedited shipping isn’t available for those items.

Lost or damaged. If your order arrives damaged or never arrives, email [your email] within 14 days with your order number and we’ll make it right.